Many of the lessons we have been forced to learn in 2020 can, I hope, be quickly forgotten once life returns to a new kind of normal, hopefully by Easter next year.
OPINION
Clienteling is a recognition that, at the top end of the watch and jewellery market, there are comparatively few customers whose repeat business is critical to commercial success.
Broadgate store, which opened this week, is home to an Omega store, Rolex area and multibrand space for Tudor, Audemars Piguet, IWC, Panerai, Hublot, Jaeger-LeCoultre, Breitling and Cartier.
Next year is a barren desert stretching to a distant horizon in which there are no major promotional events planned for the entire watch industry. I do not have a single nailed on date in my calendar for next year. Nil, nothing, nada.
I feel the need for a group hug and hope that by next summer it will be possible to meet, eat, drink and mull the future of our cherished community.
Buying group's CEO Helen Haddow argues the industry has to invest in new talent as too many of today's watchmakers are heading towards retirement.
Social media consultant Gael Parfaite advises on how to use social media to make your marketing message go viral.
Authorised dealers are the retail experts. They are best at delighting customers across physical and digital stores.
Strong retailers will survive England's lock down from November 5 to December 2, but date of reopening must not slip.
Ten years ago the trade in second hand watches was a dirty little secret of the pristine primary market. Now it is every bit as luxurious as the primary sector.