For his first 10 years at Denver-headquartered Hyde Park Jewelers, Damon Gross was the man behind the scenes actioning the vision of the group’s founder, owner and chief executive Michael Pollak.
By the time Damon was handed the reins when Michael retired, he had already helped to expand the business from three stores to a network of a dozen across California, Arizona and Colorado.
His first big move since becoming chief executive was overseeing the building and opening of a new Hyde Park showroom in Scottsdale’s Fashion Square mall.
“Opening during Covid in 2020 was a challenge but also a big achievement that I’m proud of,” he says.
A bigger challenge than that store opening is the current drought of the watches that Hyde Park needs to thrive.
There is no prospect of that shortage easing, so all Damon can do is handle the situation better than his competitors.
“We are open and honest with our clients, setting expectations up front and constantly communicating with them regarding timing of their desired piece,” he explains.
He also appreciates that scarcity has its value. “Not being able to purchase a luxury item when you want makes clients want it more and keeps the hunt alive,” he poses.
“Of course, you must deliver the piece to your client eventually.”
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