QUICKFIRE Q&A: Aiding retail customers with sales generation at Time Out Watch Repairs

Speaking to the team at Time Out Watch Repairs, WatchPro discovers how the business can help retail-based customers generate watch sales.

While staying true to its traditional repair side of the business, the firm has evolved and can help with sales post-lockdown.

WP: How does Time Out Watch Repairs help retail customers generate sales?

TOWR: Time Out Watch Repairs can help retail customers with a bespoke and customer focused repair service which can deal with everything from Battery Reseals & Pressure Testing of timepieces all the way through to complete servicing of both quartz and mechanical timepieces. We aim to provide both an efficient and speedy estimate service and professional completion of all our customers repair needs. 

WP: Why is that more important after lockdown?

TOWR: Lockdown has definitely been challenging for our retail customers and Time Out Watch Repairs is here to support our retail customers as they reopen and begin the process of getting back to some semblance of normality. Its vital for retail jewelers to maximise each and every customer interaction and by providing retailers a complete and efficient watch repair service Time Out Watch Repairs can help in offering an added value service to our retailers end customers. 

WP: What do you do to ensure customer service levels are high?

TOWR: We offer a speedy and efficient repair estimate service and aim to provide accurate repair estimates within 2 working days of receiving the item at our dedicated workshop. We have created a dedicated WhatsApp and Text estimate repair line which can allow retailers to send us detailed images of the timepiece. 

Our dedicated team prioritise every repair estimate so our retail customers can get estimates to their customers in an efficient and speedy time frame. 

All completed repairs undergo an ultrasonic deep clean to ensure strict COVID cleaning protocol is ensured. 

WP: How does the process work from your point of view?

TOWR: Time Out Watch Repairs can offer a complete bespoke watch trade repair service which focuses on delivering the highest quality service and reliability. All repairs come with a comprehensive 12 month warranty. 

Our technicians and technical support team go out of their way to source often difficult parts. 

We treat every repair as a priority and we have built up a nationwide client base which rely on our service to complete their watch repair requirements.

Maximising customer interaction and driving sales during the post lockdown period is vital for retailers to recoup and rebuild. Developing a healthy watch repair service is a key way retailers can tap into a previously untapped area.