Laings will open its Southampton store on June 16, but customers will need to book an appointment ahead of their visit.
Initially, the showroom is limiting its opening times to 10am to 4pm from Tuesday to Saturday.
Southampton is the only Laings store in England, which is allowing non-essential retail stores to open on Monday, June 15. The company says its five showrooms in Glasgow, Edinburgh and Cardiff will be re-opening when government guidelines advise and will also operate an appointment-only based system.
A quick check of the system by WatchPro this morning found appointments available at hourly intervals per day available from Tuesday to Saturday, with the first at 10am and the last at 4pm.
“We pride ourselves on our customer service, and all of our clients receive the luxurious Laings experience. We passionately believe that purchasing our luxury products should be coupled with the unforgettable customer journey, no matter the circumstances,” says Stuart McDowell, retail director at Laings.
“By offering an appointment-only service, we can ensure appropriate social distancing while maintaining the standard of customer experience synonymous with Laings.”
Ahead of re-opening, Laings’ retail staff have been trained to maintain customer service while ensuring safety for employees and customers in the store.
The Southampton store has also been deep-cleaned to ensure that it is ready to welcome customers.
Online Appointment Booking at https://www.laingsuk.com/appointments/
CORDER’S COLUMN: New normal is likely to increase sales “By Appointment”
