Beaverbrooks tried to keeping its ecommerce operation running for a week after the UK government instructed all but essential workers to stay home on March 23.
On March 30, a week after its physical stores had closed, the business also suspended its ecommerce operation, saying it needed to do everything we can to protect colleagues, their families and the wider community.
This week, Beaverbrooks returned to taking and processing online orders after a thorough review of safety procedures across product sourcing, warehouse picking and packing, and delivery.
“Following government guidance and significant changes to our warehouse operations, we now have a dedicated team working safely to process online orders,” the company explains.
“In addition to increased hygiene practices and strict safe distancing measures, our team are working reduced hours and in limited numbers. It’s for this reason deliveries may be slightly delayed and some products may not be available,” the Beaverbrooks website informs its customers.
“Doing what’s best for our colleagues, customers and communities remains our top priority and we will continue to review the situation daily. During this time, we’re keen to share the love and will be using our social channels to find ways to celebrate special moments together. Join the conversation, stay connected and stay safe,” the company says.
This is such a wonderful company that truly puts people first. Glad to hear things are starting to get up and running again!