Posted inNEWS, Others, UK
Watch Shop keeps phones up during four-day outage
The UK’s leading online watch retailer avoided being out-of-touch with customers during a four-day telephone outage thanks to its newly signed customer contact platform service. NewVoiceMedia managed to establish a cloud-based contact centre for Watch Shop just three hours after being informed that its phone lines were down and could not be rerouted. The outage […]