Locker, Hull & Thornton is moving into new and improved premises later this year as its watch servicing business expands.
The nationwide business, based in Leicester, hopes to add official service centre status for more and more watch brands once it moves into the new facility.
It already services watches for Victorinox Swiss Army; Mondaine; Luminox; Cuervo Y Sobrinos and Nixon, Omega, Rado, Longines, Rolex and Tissot.
“Due to the rapid expansion of the company, and the new contracts and customers we are receiving on a daily basis, we felt the need to move to much larger premises, allowing us to install modern equipment and continue to offer the same level of service,” Arvind Lakhani, director, Locker, Hull & Thornton, told WatchPro.
The new premises has two floors: one for the watch technicians, which has special lighting for the detailed watch servicing work, and designated polishing, drying and testing areas.
The other floor is for mainly clerical work, receiving parcels, dispatching, and customer communication, which will speed up turnaround times and improve customer service.
LHT’s expansion comes after a year of award-winning success. In 2014, it beat competition from 60 countries to bag the Victorinox International Service Centre Platinum award.
That award has acted as a springboard for the business, Mr Kakhani says. “We don’t want to stop at one award, we want to ensure that we continue to offer the highest possible standard of service, thus allowing us to become a dominant force in the watch service market, with a widened portfolio of Swiss brands, hopefully leading to many more awards.”
